Customer service in tourism
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Customer service in tourism
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United Untied: A PR 101 lesson in crisis communications

United Untied: A PR 101 lesson in crisis communications | Customer service in tourism | Scoop.it

"By properly using crisis communications, United Airlines could have averted PR disaster. How did it fail? More important: What public relations lessons does its PR nightmare teach us? ..."

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Social media changes the rules of engagement

Social media changes the rules of engagement | Customer service in tourism | Scoop.it

"United Airlines' reputation took a nosedive when it ignored the protestations of a musician not compensated after his expensive guitar was broken ..."

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United Airlines partners with TSA on automated security lines to cut wait times by 30%

United Airlines partners with TSA on automated security lines to cut wait times by 30% | Customer service in tourism | Scoop.it

"United Airlines is joining Delta and America on the list of carriers teaming up with the Transportation Security Administration to revamp some hubs with automated security processes in order to all …"

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