Flight attendants complain of 'mob mentality' in air - The New York Times | Customer service in tourism | Scoop.it
From www.nytimes.com - February 6, 2021 12:36 PM

"Furloughs, passengers who won’t wear masks and tense political confrontations contributed to a year of perpetual chaos for flight attendants. “It’s insane,” one veteran attendant said ..."

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