Customer service in tourism
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Customer service in tourism
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UK does another u-turn on duty-free shopping in blow to retail sector

UK does another u-turn on duty-free shopping in blow to retail sector | Customer service in tourism | Scoop.it

"Changes to the UK’s VAT-free policy have sent the industry into a tailspin — and will make London less attractive for Chinese tourists when they return ..."

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Coronavirus upends revenue management strategies for hotels and airlines – The Tourism International

Coronavirus upends revenue management strategies for hotels and airlines – The Tourism International | Customer service in tourism | Scoop.it

"The impact of the coronavirus is shifting daily, as the number of confirmed cases and deaths continues to rise and governments and companies around the globe take steps to address the epidemic ..."

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Shopping tourism: Germany benefits from Chinese visitors | .TR

Shopping tourism: Germany benefits from Chinese visitors | .TR | Customer service in tourism | Scoop.it

"Shopping tourism in Germany has been booming thanks to Russians and Chinese ..."

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+ 50% more Chinese tourists in Africa (and how to take advantage?)

+ 50% more Chinese tourists in Africa (and how to take advantage?) | Customer service in tourism | Scoop.it

"Africa is a new final destination with growing appeal for experienced Chinese travelers seeking in-depth, luxury, personalized and independent travel. In this article, we will show you how to ” how to attract Chinese tourists in Africa? ..."

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Five digital trends about the Chinese tourism market

Five digital trends about the Chinese tourism market | Customer service in tourism | Scoop.it

"Chinese tourists especially young-independent travelers, are known for thoroughly planning their trips in advance. Much of this pre-trip homework starts 1-2 months before departure and is happening online ..."

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WeChat: Essential for your hotel marketing strategy

WeChat: Essential for your hotel marketing strategy | Customer service in tourism | Scoop.it

"If you want to reach more Chinese tourists, WeChat is an essential tool in your hotel marketing strategy ..."

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Chinese tourists can now use Alipay in 10,000 merchants across South Africa | South Africa Today

Chinese tourists can now use Alipay in 10,000 merchants across South Africa | South Africa Today | Customer service in tourism | Scoop.it

"Starting today, Chinese tourists in South Africa will have more opportunities to pay via smartphone as Alipay, the world’s largest online and mobile payment platform operated by Ant Financial Services Group (“Ant Financial”, “Ant”), partners with Zapper, the fast-growing mobile payment, customer insights and digital marketing platform developed in South Africa. This partnership will allow …"

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Another viral moment that makes Chinese tourists look bad - McClatchy Washington Bureau

Another viral moment that makes Chinese tourists look bad - McClatchy Washington Bureau | Customer service in tourism | Scoop.it

"Thai model Duangjai Phichitamphon was waiting in line at a South Korean airport when, based on her account, a swarm of Chinese tourists overwhelmed the orderly queue she was standing in ..."

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Coronavirus, typhoons and taxes propel Japan toward recession

Coronavirus, typhoons and taxes propel Japan toward recession | Customer service in tourism | Scoop.it

"Outside Masahisa Noda's secondhand shop in Tokyo's Asakusa district are racks of bargain items, on sale at 30% off; on the glass door is a sign..."

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Africa: the new hot destination for Chinese tourists

Africa: the new hot destination for Chinese tourists | Customer service in tourism | Scoop.it

"Even though they just represent a minority among tourists visiting Africa, every year there are more and more Chinese visiting the old continent. We’ll see how Africa turned out to be the new hot destination for Chinese tourists, and how can local economic actors attract these new tourists ..."

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Virtual tourism: New experience to attract Chinese tourists

Virtual tourism: New experience to attract Chinese tourists | Customer service in tourism | Scoop.it

"Virtual tourism increases online bookings by an average of 85%. Over recent years, The tourism sector has been gradually integrating the use of Virtual reality to help build up better relationships with the user, educate and convert Chinese customers and improve customer engagement ..."

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QR codes payment tech increasingly adopted by Japan to cater to Chinese tourism

QR codes payment tech increasingly adopted by Japan to cater to Chinese tourism | Customer service in tourism | Scoop.it

"Cashless payments are huge in China and now Japan is focusing on incorporating QR codes payment tech into more of its businesses that attract its..."

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Japanese duty-free retailer offers Chinese O2O shopping via Alipay 

Japanese duty-free retailer offers Chinese O2O shopping via Alipay  | Customer service in tourism | Scoop.it

"Japanese duty-free retailer Laox will now allow Chinese tourists to make tax-free purchases online for in-store pickup in Japan ..."

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WeChat debuts tools to make it easier for tourism boards to create microsites 

WeChat debuts tools to make it easier for tourism boards to create microsites  | Customer service in tourism | Scoop.it

"Tourism boards in popular gateway cities throughout the United States and Europe have seen thousands of Chinese tourists pass through their streets, hotels ..."

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Marketing to Chinese tourists and travellers: The ultimate guide

Marketing to Chinese tourists and travellers: The ultimate guide | Customer service in tourism | Scoop.it

"Do you need help for your Marketing to Chinese Tourists / Travellers ?  You want understand different strategies and ways to get Chinese Clients . Read this ..."

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Cashed-up Chinese head Australian tourism boom

Cashed-up Chinese head Australian tourism boom | Customer service in tourism | Scoop.it

"CASHED-UP Chinese tourists are flocking to Australia in droves with a 21 per cent increase in visitor visa applications on last year ..."


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