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Scoop.it!
From
rubuss
"The passive voice is rife in customer communication - here's what it is, how to spot it and how to change your communication to make it customer-centric ..." 
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Scoop.it!
"Around the world, Japanese people are seen as kind, quiet, and above all, polite.While that’s true in many cases, especially when it comes to being served by those working in the customer service industry, it’s not always the case in everyday situations, and shining a light on the issue…"
Leona Ungerer's insight:
Provide an idea of some of the challenges that customer-contact staff face
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"Are you a destination marketer? Do you utilize social media to the max? Check out our post covering various aspects of social media for DMOs ..."
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"Social Media platforms are great to engage with your customers and get them involved in your company development while allowing them to express their opinion ..."
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"More small businesses in Japan, including restaurants and stores along shopping streets, have been making efforts to improve the quality of their foreign-language customer services ..."
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![The old ideas behind new technologies [Infographic] | Customer service in tourism | Scoop.it](https://img.scoop.it/J5dusdthFD1feQGRZWofWjl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
"The way that travellers connect with those around them is constantly evolving, and so is the way that your hotel can connect with them ..."
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"The tourism sector is on the brink of a revolution due to technological advancements. Studies show that by 2020, almost 85% of bookings will be completed from a mobile device. Clients prefer these …"
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"Instant messaging can be a great way to communicate with your guests and improve guest experience, but would it work in your hotel? ..."
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"Do you "get" your customers? True customer understanding must be up close and personal. Here are some key strategies to more fully understand your customers ..."
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Twitter debuts custom profiles for businesses’ agents, so people don’t think they’re talking to bots
"Twitter this morning is launching a new customer service feature for businesses using its service, which will allow agents to respond to direct messages ..."
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"Increase profits and brand trust by improving customer support. Know how to improve your team's skills and engage your customers ..."
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"Everyone hates being put on hold. Why does it take so long to be connected with customer service representatives? And what can you do to speed up the process? ..."
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"Why the novelty Japan's first robot hotel soon wore off and what it has taught the industry about customer service artificial intelligence ..."
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![Seven types of customer service: Pros and cons [examples] Which to use? | Customer service in tourism | Scoop.it](https://img.scoop.it/5tBw6DSAL_4a3l64Cq-08zl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
"Examples of different types of customer service to improve your communication with the customer. See pros, cons and recommended industries for each type! ..."
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"The forgotten stepchild of social media handling customer service through social media because travelers use it, whether you want to or not. Find out more ..."
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"Email is one of the most traditional types of customer service channels and yet remains a major one still used in multiple situations. But in an evolving world ..."
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"What you call a customer might feel like nitpicking, but this easy-to-overlook term carries huge marketing implications ..."
Leona Ungerer's insight:
This post relates to some extent to section 6.2.1: The company's service niche (the post indicates that each company has a target audience). It also relates to Maslow's hierarchy of needs. The post refers to 'insider status', which may relate to social, as well as esteem needs. It also highlights the importance of communication in a service environment and that it is advisable to use suitable terms for a specific context.
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"Good use of language is vital for any business that wants to succeed in the tourism sector ..."
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"No social customer care program can be successful without the right people interacting with your customers and prospects. The hiring of the front-line social care staff should be thoughtful, strategic ..."
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"A class in “verbal judo” offers a window on how flight crews are taught to defuse situations with naughty, uncooperative or tipsy passengers ..."
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"Customer service is very important. Sadly, many businesses today seem to be afraid of providing good customer service. But, this is an opportunity for you. Stand out in ..."
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"The heart of great customer service is great communication. Here are nine ways to improve the way you communicate with customers when you're providing customer service and customer support ..."
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"28 social media and customer service experts answer three questions about what happened in social care in 2016 and what might be coming in 2017 ..."
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"The Lufthansa Group has launched a chatbot called Mildred, which searches for the cheapest flights within the next nine months .."
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