"Behemoths have financial muscle to relegate local companies far down the list of internet search page listings..."
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Customer service in tourism
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"How big is the hospitality industry? What trends are shaping its future? Everything you need to know to stay abreast of one of the world's fastest-growing industries ..." 
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"The B2B travel industry in India is a highly cluttered market offering homogenous range of choices and highly customized services..."
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![Why Table Mountain has been voted "Africa's top tourist attraction" [photos] | Customer service in tourism | Scoop.it](https://img.scoop.it/L7xYLiRcht2oby6FoA6E0jl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
"The unique face of Cape Town scoops another award. Table Mountain has ousted some fierce competition to be crowned the best destination in Africa ..."
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From
qz
"The calls to rein in Airbnb follows accusations that it was diminishing the returns of established hotels ..."
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"It’s not going to get much easier for the restaurant industry. After facing stagnant sales and weak customer traffic in 2018, U.S. restaurants will encounter more headwinds next year, including rising food and wage costs, that may stall profit and hinder efforts to jump-start growth ...
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"Marriott’s luxury brand has attained the highest ever score in the latest JD Power North America Hotel Guest Satisfaction Index Study..."
Leona Ungerer's insight:
This post relates to study unit 15: Differentiating a company's service: Service quality and tourist satisfaction. See the seven factors that hotels were rated on — reservations, check-in/check-out, guest rooms, food & beverage, hotel services, hotel facilities, and cost & fees. The categories involved, namely luxury; upper upscale; upscale; upper midscale; midscale; economy; upper extended stay; and extended stay refer to market segmentation - catering for the needs of a particular group of customers. Finally, see how peripheral services add to the value of a company's core service (in this case, accommodation). The post mentions that investments in offerings such as higher-end televisions and in-room tablets paid off. See section 5.2.2: Types of services, where it is mentioned, "Peripheral services are the other minor services and service add-ons that companies provide. Secondary services should complement, support and add value to primary services".
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"Hotels know that OTAs charge too much commission, but direct bookings struggle to bring in new guests. Is there a balance to be found between the two sides? ..."
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"Entries for the 2018 Boutique Hotel Guest Experience (BoHo) Awards are now open. Any boutique, lifestyle or hybrid hotel in the UK or internationally can enter ..."
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"That chatbots are emerging faster than ever is an undeniable fact. Since 2016, chatbots have becoming increasingly more common, largely owing to the fact that major messaging platforms have embraced them. Chatbot developers and related startups are heralding the dawn of a new era but many remain unconvinced. A number of people are also concerned …"
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"Looking for the word's coolest hotels and bars? A new book, Night Fever 5, has 100 of the best. Editor, Carmel McNamara explains how she chose the venues ..."
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"The arrival of a new budget airline in South Africa promises cheaper domestic fares for travellers, though the increased competition may put pressure on the low-cost carrier segment given weak consumer spending ..."
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"Travel was never the same after social media came on the scene ...:
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"As competition in the travel activities space is expected to grow in tandem with the market size, players in this increasingly hot sector will need to understand their customers better, in terms of what experiences they seek while on holiday, and appeal to their emotions when designing..."
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From
eagle
Hotel owners and managers have been encouraged to embrace standards if they are to improve the country’s competitiveness as a destination as well as attract more travelers. This was one of the conclusions that were drawn up during a Uganda Tourism Board (UTB) and Uganda Hotel Owners Association (UHOA)...
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"Dynamic pricing is a concept where the price of the product varies based on the market demand of the product. Airlines are perfect dynamic pricing examples ..."
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"For the travel industry, the customer's experience is perhaps the most important variable in ..."
Leona Ungerer's insight:
This post relates to a number of units in the study guide, for instance, Study unit 1: Forces impacting on tourism (1.3: Political forces; 1.5: Direct and indirect competition; 1.6: Technology). It also relates to Study unit 3: The tourist as a human being (3.5: Customer expectations). It further relates to section 5.4: The role of internet-based technologies in travel behaviour and mentions loyalty, which is covered in section 16.3: Customer loyalty. Enjoy!
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"Tourists – whether international or regional – continue to flock in key Sub-Saharan tourism markets ..."
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"We get the CEO of IHM's opinion on where boutique hotels and serviced apartments overlap, where they stand out, and what makes niche accommodation tick ..."
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"Are there business situations where "good enough” customer service is actually sufficient? Maybe, if you're hawking potable water and tents at Fyre Festival or selling sunscreen on an island where cruise ships stop before setting sail for their home port, or if you have a literally unique ..."
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"When Uber thanks its loyal customers, a competitor uses their campaign to promote its loyalty program and try to steal customers. Brillant ..."
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"A fundamental of customer retention is that it costs more to acquire a customer than to keep one. But sometimes, customers leave without warning. Why? ..."
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