"The customer journey has evolved substantially over recent years. Not that long ago, we were inspired..."
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Customer service in tourism
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Scoop.it!
"Have you mapped out your customer’s experience? If not, it’s time. And when you do, several opportunities will arise. But first, here are a few things to consider ..." 
Scoop.it!
"Jim Roberts provides a sample map to share tips on the mapping process ..."
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Scoop.it!
"To avoid a disruption like that caused by Airbnb, all types of hospitality companies are incorporating technology on their own and in response to a market demanding technology throughout their hospitality customer journey. Let’s look at three transformative technologies that the hospitality industry is jumping on: wearables, virtual reality, and artificial intelligence ..."
Scoop.it!
"Knowledge is power when it comes to digital customer experience. Here are four steps to mapping your content and building a top-quality experience for customers ..."
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