Customer service in tourism
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Customer service in tourism
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When the customer experience starts at home | McKinsey & Company

When the customer experience starts at home | McKinsey & Company | Customer service in tourism | Scoop.it

"To serve end customers better, begin with your employees ..."

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Social media changes the rules of engagement

Social media changes the rules of engagement | Customer service in tourism | Scoop.it

"United Airlines' reputation took a nosedive when it ignored the protestations of a musician not compensated after his expensive guitar was broken ..."

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How American Airlines is reinventing itself

How American Airlines is reinventing itself | Customer service in tourism | Scoop.it

"How American Airlines is Reinventing Itself ..."

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