"Think dining out has gotten difficult? Consider it from your server's point of view ..."
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Customer service in tourism
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"We’ve all been there: We had to deal with difficult clients. Some clients are difficult just because. Corina Manea shares five traits of difficult clients ..." 
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"A class in “verbal judo” offers a window on how flight crews are taught to defuse situations with naughty, uncooperative or tipsy passengers ..."
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"Handling complaints is a part of business; Handling them well is part of excellence ..."
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