Customer service in tourism
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Customer service in tourism
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Chinese consumers' growing appetite for luxury: What does it mean for hospitality? | By Jennifer Luo –

Chinese consumers' growing appetite for luxury: What does it mean for hospitality? | By Jennifer Luo – | Customer service in tourism | Scoop.it

"China's luxury goods market has been going through auspicious years over the last few years. In 2018, Chinese consumers spent USD115 billion on luxury goods globally, making-up a third of the world's spent, and their outlay is set to double by 2025 ..."

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Robot concierge and designated selfie-spots: is this the future of luxury hotels?

Robot concierge and designated selfie-spots: is this the future of luxury hotels? | Customer service in tourism | Scoop.it

"It’s holiday time. You’ve got the choice of booking an entire chateau, or a room in an ultra-swanky Riviera hotel. Which do you go for? If you’re on ..."

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Tourism and digital: Rethinking the customer experience | Digital Marketing Blog

Tourism and digital: Rethinking the customer experience | Digital Marketing Blog | Customer service in tourism | Scoop.it

"According to a 2016 study by the National Union of Family Associations, 40 percent of French people do not take a single vacation during the year. Among the ..."

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Social media tips for travel

Social media tips for travel | Customer service in tourism | Scoop.it

"Increasing your digital know-how is the key to upgrading your next vacation. To help you reap the ..."

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British Airways says Don't Fly, takes plane through the digital streets - Economic Times

British Airways says Don't Fly, takes plane through the digital streets - Economic Times | Customer service in tourism | Scoop.it

"A survey rated Don't Fly as being the most impactful of the Olympic campaigns, beating heavyweights like Adidas. The commercial got a million plays in the first two weeks ..."

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Five major trends for the travel and tourism industry in 2018 

Five major trends for the travel and tourism industry in 2018  | Customer service in tourism | Scoop.it

"In this episode, you will learn about five of the biggest travel trends to pay attention to in 2018 ..."

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Culture for a digital age | McKinsey & Company

Culture for a digital age | McKinsey & Company | Customer service in tourism | Scoop.it

"Risk aversion, weak customer focus, and siloed mind-sets have long bedeviled organizations. In a digital world, solving these cultural problems is no longer optional ..."

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First look inside the world's biggest indoor theme park

First look inside the world's biggest indoor theme park | Customer service in tourism | Scoop.it

"Will this new $1bn theme park turn Dubai into 'Orlando 2.0'? ..."

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Millennials are influencing digital travel trends more than ever - Forbes

Millennials are influencing digital travel trends more than ever - Forbes | Customer service in tourism | Scoop.it

"The Millennial generation's demands have cracked open the travel industry, making room for upstarts and incredible innovation  ..."

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