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Customer service in tourism
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"About 70% consumers surveyed about their customer service preferences said they would rather speak to a human customer service representative than engage with a digital customer service rep or chatbot, the Sitel Group revealed in its 2018 Index Report ..". 
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"Find out what it means that, in 2020, the old-school concept of 24/7 has been supplanted by the reality of 25/8..."
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"This article was originally published on Autodesk's Line//Shape//Space publication as "Service With a Smile: Why Hotels of the Future ..."
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"In the future customer service will become increasingly savvy about how to deal with issues early on, even preventing them ..."
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