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Scoop.it!
"Are you running a small travel company or in a process to start one? In this article, you will find some of the most common mistakes that small travel company owners make and how to maneuver yourself into the right path to become a company that travelers love to do business with ..." 
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Scoop.it!
"With the rise of review sites like TripAdvisor, the professional critic’s single opinion is far outweighed by those of the public ..."
Scoop.it!
"Fewer than a third of hotel guests leave any money for the housekeepers. One explanation is that people don’t know they’re supposed to tip ..."
Scoop.it!
"There is often a gap between what hoteliers think matters to guests and what actually matters. Paying attention to guest feedback can help bridge this gap ..."
Scoop.it!
"Amid a broader leadership shakeup, the aerospace giant is elevating CIO Ted Colbert to senior vice president of information and analytics, with an eye towards leveraging data to better manage everything from fleet inventories to flight crew ..."
Scoop.it!
"In the future customer service will become increasingly savvy about how to deal with issues early on, even preventing them ..."
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Scoop.it!
"An engaged employee is deliberately contributing to organizational success. Companies that want to engage their employees must create a compelling vision, ensure the vision is clear to employees, and help employees understand how they can contribute ..."
Scoop.it!
"Tourism boards in popular gateway cities throughout the United States and Europe have seen thousands of Chinese tourists pass through their streets, hotels ..."
Scoop.it!
"Risk aversion, weak customer focus, and siloed mind-sets have long bedeviled organizations. In a digital world, solving these cultural problems is no longer optional ..."
Scoop.it!
"Hotels now understand that it appears guests see getting a decent (hopefully free) wifi connection as important as having clean towels and bedding ..."
Scoop.it!
"For years, hoteliers have maintained quality by deflagging hotels that didn't rise to a brand's standards. Recently, owners have been turning the tables, dumping brand managers who don't make them money ..." Via BBMG GROUP
Scoop.it!
"Although social channels have become powerful and cost-effective tools for customer service, management may be in the wrong hands ..."
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