"By properly using crisis communications, United Airlines could have averted PR disaster. How did it fail? More important: What public relations lessons does its PR nightmare teach us? ..."
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Customer service in tourism
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Scoop.it!
"Whether positive or negative, customer feedback provides valuable information to any business. But understanding when to respond to negative comments and when to ignore can be tricky ..." 
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Scoop.it!
"Social media and customer relationship experts share tips on how to use Facebook, Twitter and Instagram to enhance customers’ experience with your brand ..."
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