"The number of employees being verbally and psychically attacked is troublesome ..."
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Customer service in tourism
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"We look at some of the best resources from around the web on established and emerging trends of mobile browsing in the travel sector ..." 
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![The impact of bad customer service experiences [Infographic] | Customer service in tourism | Scoop.it](https://img.scoop.it/X_Ak8fs-E0FlvCykheRPtDl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
"Customer Relationships - Some 59% of US workers say they would not deal with a company again after one or two bad customer service experiences, according to recent research from OfficeTeam ..."
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"Social customer service is top priority among airlines - SimpliFlying study ..."
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![What motivates us to travel? [INFOGRAPHIC] | Customer service in tourism | Scoop.it](https://img.scoop.it/SY3VFSk0zSCgrbCTMba9Yzl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
"Every year, TripAdvisor comes out with its TripBarometer: Psychology of Travel report, examining the motivations behind travelers’ vacation choices, traveler emotions at the various stages of a vacation …" Via Thomas Faltin
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"Jumia Travel & Accor Hotels give insights into Africa’s Hospitality Industry, 2017 Tourism in Africa is essential for both international and intra-border trade ..."
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"The country struggles to attract Western visitors, tourists' focus on limited destinations, and capacity is already stretched. Addressing these challenges could significantly boost the world’s third-largest economy ..."
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"The latest analysis from Amadeus uses a "scenario planning" methodology to paint a picture of what the future might hold for online travel agents ..."
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"Call centers aren’t what they used to be. Here’s how to capture the loyalty of increasingly demanding customers ..."
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