"A Ball State University professor says robotic technology has emerged as an option for hospitality businesses due to decreasing costs ...."
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Customer service in tourism
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"The impact of the coronavirus outbreak on Japanese restaurants coupled with declining custom among locals, threatens traditional Japanese cuisine ..."
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"Florida International University’s Chaplin School of Hospitality & Tourism Management projects five dining-out trends affecting restaurants, bars and consumers that are emerging in a post-pandemic world ..."
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"Restaurant tech companies announce POS integration partnership..."
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"I noticed the neon yellow sign at the new location of Pho Bar in Chinatown right away. The sweeping cursive yellow letters spell out "Crazy Rich Broth"; the same phrase printed on the back of servers' shirts ..."
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"Whether its from coworkers, customers or management, sexual harassment is an issue in Asheville's restaurants and bars ..."
Leona Ungerer's insight:
This post relates to section I0.2: Inherent problems in customer-staff relations (see, for instance, that some customers believe that they have power and that restaurant employees have to yield to their demands). There often are status and economic differences between tourists and tourism workers, which may give rise to these expectations. The post also mentions professionalism, one of the three PRs of customer-contact employees' responsibilities (combined with pride and proficiency). (See section I0.3: Customer-contact employees’ responsibilities). Finally, the post relates to section I0.4.I: Personal attitudes and abilities, where it is mentioned, 'The emotional component of abilities and attitudes probably poses the greatest challenge for customer-contact employees'.
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"From self-checkouts in retail stores to live streaming of sporting events, technology has changed a multitude of consumer experiences ..."
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"If you feel like you've run out of creative ideas for your social media channels, you've come to the right place ..."
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"Think dining out has gotten difficult? Consider it from your server's point of view ..."
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"The gradual reopening of some 580 Relais & Châteaux luxury hotels and restaurants worldwide offers interesting pointers to post-Covid etiquette for luxury hotels with gastronomic restaurants. As hotels in 70 countries return to business, safety protocols are a priority says its French president ..."
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"AlixPartners study notes economic unease, support for higher pay..."
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"When you go into a restaurant, there's a whole scheme of carefully planned elements influencing what you eat, how much you spend, and how long you'll stay. Don't think you're that easily influenced? Read on, and judge for yourself ...."
Leona Ungerer's insight:
This post is not strongly related to a particular study unit, but it may to some extent illustrate the impact of people's perceptions during the service experience.
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"The mobile internet revolution is fundamentally altering the food service industry’s relationship to the consumer ..."
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