"Mads Fosselius, Founder and CEO of Dixa explains how to create an environment where customer service agents feel empowered to do their best work.."
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Customer service in tourism
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"A service culture is a true competitive asset. Not necessarily in the accounting definition, but a form of human potential ..." 
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"Creating a superior customer experience requires the commitment of the entire organization. With buyers more than five times likely to buy from companies that provide a better customer experience, …"
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"Nearly a quarter (25%) of travelers say they don't feel adequately rewarded for their loyalty to travel and hospitality brands, suggesting there's room for improvement when it comes to these brands' retention and loyalty strategies, according to a new study by Yes Marketing ..."
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"The customer service “wow” examples that you read in books and hear from customer service speakers and consultants are often derived from premium brands: five-star hotels, Nordstrom, Apple, REI, Mercedes-Benz, or from companies with unique resources, such as Amazon. Here's how to compete--and win ..."
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