"When chatbots reach the level of always passing the Turing Test, and can flawlessly pass for human with every interaction, do you disclose to users that it's AI? That's the dilemma ..."
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Customer service in tourism
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"Here are ten ways Honolulu's Halekulani Hotel endears itself to guest and drives loyalty without the need for ..." 
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"Consumers have different feelings about brands and how likely they are to use and re-use a particular service - but is loyalty diluted because of the web? ..."
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"SPONSORED CONTENT Hotels today need to understand their guests better than ever before to deliver the superior experience techsavvy travellers expect Frederick Sabty, vice president hospitality solutions, worldwide at Avaya, highlights how hoteliers ..."
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"Next time you check in at a Hilton, your welcome may be even more automated than usual. That’s because the hotel chain has been working with IBM to create a robotic concierge that it call Connie ..."
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"Paul Lewis shows you how to complain effectively by using Twitter, if you receive shoddy service from companies ..."
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"Food on the Fly, B4 You Board, DeliSky, AirGrub and Alaska all offer the service - which will see food from US and Swiss restaurants delivered to either the passenger or their flight before take off ..."
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"Ryanair will introduce a fast-track service for business class travellers at Gatwick airport from next month ..."
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"The Great Consumer Backlash has just begun in South Africa argues a customer service consultancy ..."
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"Don't want to wait in line for that venti cafe latte with vanilla soy milk? Now you won't have to. But is it just part of the next tech bubble set to burst? ..."
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"Next time you are sitting around the table with your management team discussing the attributes you are seeking in your next new hire, try this experiment: Via Charles Tiayon
David Foster's curator insight,
April 27, 2015 8:45 AM
A great article for sports managers about who to hire for the coaching staff, or administration department. Soft skills are just as important as hard skills, maybe more important. |
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"Whenever we turn on a light switch, use the internet, or our children play with a toy, we’re usually using standards without knowing it ..."
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"The Lufthansa Group has launched a chatbot called Mildred, which searches for the cheapest flights within the next nine months .."
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"Industry veterans such as Kerl Commock say that some travelers still prefer booking through an agency because it saves them time and makes flight cancellations less stressful ..."
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"Jay Zagorsky says tipping is unfair to diners and servers. Michael Saltsman argues that servers will lose money and service will suffer without it ..."
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"Hate your inflight Internet service? Apparently so does American Airlines, which has sued wireless broadband provider GoGo in the hope of being able to switch to a faster service for hundreds of it ..."
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"In recent months, some industry research reports found that more consumers are now inclined to use a good travel agent, reversing a downward trend ..."
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"Learn how to use social media to deliver outstanding customer service. Get tips for responding to tough comments in a blog post from TopRank Online Marketing ..."
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"As a flight attendant, answering questions is part of the deal. That’s cool. I like being helpful. But there are certain questions that I dread because the passenger expects a very different ending to the situation than I do ..."
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"We've all been victim to crappy restaurant service—feeling neglected, or a poor server attitude—but if it happens to you often, there might be some things you can do to influence your experience for the better ..." Via Club de TeleMatique
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"Although many customer service hotlines operate during set hours, the same isn't true of social media. Consider how you may be communicating with customers who are in different time zones ..."
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