"We've seen pent-up hospitality workers hit back this year as they grow increasingly tired of being treated badly..."
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Customer service in tourism
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"The use of data analytics like eWOM and web scraping to understand consumer's reactions to hotel sustainable practices..."
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"In today's customer service, using Twitter for responding to customers is essential. Your customers will vent on Twitter when they are angry at your product or service. Failure to respond quickly can be disastrous ..."
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"As China slowly emerges from lockdown, new priorities for travelers are forcing domestic tourism companies to adapt, international players should take note ..."
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"Are you running a small travel company or in a process to start one? In this article, you will find some of the most common mistakes that small travel company owners make and how to maneuver yourself into the right path to become a company that travelers love to do business with ..."
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"To keep customers happy, brands have to remain up to date with current customer service trends and predicted changes over the next 5 years ..."
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"In the world of marketing, nothing emphasizes a faster change in popularity or trend than social media. Just when a social media manager believes they’ve figured out Facebook’s algorithm, it changes. Think implementing a strategy with Snapchat is the solution to hitting target audiences? ..."
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"Localising your hospitality marketing content can help attract a wider audience and more guests ..."
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"2018 was declared by the United Nations “International Year of Sustainable Tourism for Development” and this new research highlights the positive signals from both the structures and the travelers, more and more attentive to respect for the environment ..."
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"Social media amplifies the voices of consumers and gives them a platform to voice both praise and criticism at the click of a button. Businesses often ..."
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"Dive into this guide to uncover how to deliver stellar customer service on social media networks like Facebook and Twitter. If you don't think you have the time to do it, you will be surprised by how simple it can be ..."
Leona Ungerer's insight:
This post relates to section I3.6: Web-based customer service, as well as Study unit 1: Forces impacting on tourism (especially section 1.6: Technology). See how the human touch remains important.
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"And that's totally not a bad thing according to Conversocial’s Airline Benchmark Report ..."
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"YouKnow Digital, in partnership with consumers insights platform Crimson Hexagon, launched an extensive South African Consumer Trends Report. MD at YouKnow Digital unpacks the report focusing on the travel and hospitality ..."
Leona Ungerer's insight:
A South African perspective
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"Hospitality workers have learnt to think of themselves as frontline workers over the course of the pandemic, but the vaccine rollout has made the battle lines ..."
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"If I had to ask you about your three best experiences ever, I bet at least one of them would have involved travelling with family or friends, right? Humans need to explore. It is in our DNA ..."
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From
news
"Researchers find many travelers are looking for an ‘experience.’.."
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From
medium
"Walk down any street in Beijing, Shanghai, or any other city in China, and you’ll see the same sight: locals glued to their phones, scrolling through WeChat. But they’re not just looking at their…"
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"Are you a destination marketer? Do you utilize social media to the max? Check out our post covering various aspects of social media for DMOs ..."
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"2020 update.how to attract Chinese tourists to Japan, what are the marketing tactics to get more wealthy Chinese tourists for Japanese businesses..."
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"Social Media platforms are great to engage with your customers and get them involved in your company development while allowing them to express their opinion ..."
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"I noticed the neon yellow sign at the new location of Pho Bar in Chinatown right away. The sweeping cursive yellow letters spell out "Crazy Rich Broth"; the same phrase printed on the back of servers' shirts ..."
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"Chinese tourists are seeking out holiday experiences that can be shared on social media..."
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"Great customer service is essential for business. In fact, consumers are willing to spend 17 percent more with companies that deliver excellent service,..."
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"With the advancement of data harnessing technology and availability of social media all around the clock, the travel experience has completely altered in the past few years ..."
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"With the rise of review sites like TripAdvisor, the professional critic’s single opinion is far outweighed by those of the public ..."
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