Customer service in tourism
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Customer service in tourism
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Why emotional intelligence is the hospitality skill of the future?

Why emotional intelligence is the hospitality skill of the future? | Customer service in tourism | Scoop.it

"Do you know all the hospitality skills that will be needed in the future for a successful career in hospitality and service related industries?..."

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Things that the hospitality industry is desperately in need of

Things that the hospitality industry is desperately in need of | Customer service in tourism | Scoop.it

"While there is no single definition for lifelong learning, the fundamental purpose of it is to ensure a sustainable and long-term career path for hospitality graduates ..."

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Essentials for hiring: Soft skills

Essentials for hiring: Soft skills | Customer service in tourism | Scoop.it

"Next time you are sitting around the table with your management team discussing the attributes you are seeking in your next new hire, try this experiment:
Ask your team, “What are the top five skills we need in a person to be successful in this position?” Go around the room and let everyone give you at least one and up to five skills. I’m willing to bet that the majority of the skills listed will be soft skills rather than hard skills ..."

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Via Charles Tiayon
David Foster's curator insight, April 27, 2015 8:45 AM

A great article for sports managers about who to hire for the coaching staff, or administration department. Soft skills are just as important as hard skills, maybe more important.

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Why businesses should invest in soft skills training

Why businesses should invest in soft skills training | Customer service in tourism | Scoop.it

"'Adulting": Going to work. Remembering to submit your tax return. Putting out the garbage. Hoovering before the dust bunnies form their own tiny army. Almost mechanic dealings with the things that keep our daily lives ticking over ..."

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Let's stop calling customer service a soft skill

Let's stop calling customer service a soft skill | Customer service in tourism | Scoop.it

"The term "soft skills" is typically used to refer to a wide range of
interpersonal skills. This includes leadership, emotional intelligence, and customer service. ..."

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