Customer service in tourism
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Customer service in tourism
Psychology, technology, strategy ...
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How heat waves are changing tourism in Europe - The New York Times

How heat waves are changing tourism in Europe - The New York Times | Customer service in tourism | Scoop.it

"Shifts in travel patterns are likely to become more common in Europe, a region that climate researchers describe as a “hot spot” for severe summer heat ..."

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Ten things to consider if you want to plan an ethical safari trip

Ten things to consider if you want to plan an ethical safari trip | Customer service in tourism | Scoop.it

"If you want to make sure you're planning an ethical trip, here are 10 things to consider when you book that dream safari in Africa ..."

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Group tour companies seeing an increase in solo travelers - The New York Times

Group tour companies seeing an increase in solo travelers - The New York Times | Customer service in tourism | Scoop.it

"Group tour companies are accommodating more and more solo travelers, who are looking for company — and someone else to handle the complexities of traveling during the pandemic ..."

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Best tourism apps: Advantages and features of tourism apps

Best tourism apps: Advantages and features of tourism apps | Customer service in tourism | Scoop.it

"Curious to know which are the best tourism mobile applications? Here is the list of the best tourism apps along with key-features that you must need to include whenever you create an app ..."

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Role of technology in revolutionizing the travel and tourism industry > Hughes Systique Corp. > Blog

Role of technology in revolutionizing the travel and tourism industry > Hughes Systique Corp. > Blog | Customer service in tourism | Scoop.it

"Gone are those days when a visit to a brick-and-mortar travel agent was mandatory every time one needed to plan a family vacation. Fast forward to now, in the era of digital transformation and next-gen mobility, travelers today, are playing a much larger role in building their holiday experiences ..."

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A flight attendant’s tips on surviving travel now - The New York Times

A flight attendant’s tips on surviving travel now - The New York Times | Customer service in tourism | Scoop.it

"In two decades of flying, things have never been as stressful as they are now, a cabin insider says. Here, her tips from 30,000 feet for avoiding airline chaos this summer ..."

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New technologies and the revolution in the tourism sector

New technologies and the revolution in the tourism sector | Customer service in tourism | Scoop.it

"No doubt that technology and travel are a perfect combination. This union plays a decisive role in influencing the way we travel ..."

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Next-level customer service for tour operators | Tourism Tiger

Next-level customer service for tour operators | Tourism Tiger | Customer service in tourism | Scoop.it

'From social media and tours to post-tour communication, here's our guide on how to offer top quality customer service as a tour operator ...."

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Ten ways to be a better traveller on your next holiday

Ten ways to be a better traveller on your next holiday | Customer service in tourism | Scoop.it

"From more staycations to rethinking flying, now is the time to start making better decisions for upcoming trips ..."

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Technology — the subservient to tourism industry...

Technology — the subservient to tourism industry... | Customer service in tourism | Scoop.it

"There has been a digital revolution for holidaymakers. In the digital age, we’ve become ..."

Leona Ungerer's insight:

Study unit 1: Forces impacting on tourism (technology). Study unit 2: Challenges and opportunities in the diversity of tourism markets (2.2: emerging markets - self-booking). Study unit 5: Tourism decision-making; 5.4.1: Travellers as users of new technology; 5.3.2: Uncertainty, perceived risk. Tourists purchase travel insurance because of possible risks. 

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