"A J.D. Power survey of consumer sentiment conducted in mid-March—"a lifetime ago"—stresses the need for empathy and consistency from travel brands ..."
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Customer service in tourism
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"Nearly a quarter (25%) of travelers say they don't feel adequately rewarded for their loyalty to travel and hospitality brands, suggesting there's room for improvement when it comes to these brands' retention and loyalty strategies, according to a new study by Yes Marketing ..." 
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"2016 was the year in which chatbots emerged as a new interface for travel firms to interact and engage with the consumer ..."
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"Customer Experience is the crux of any business’s functioning. With the advent of technology, there are many new solutions to the age-old problems that are being easily resolved ..."
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"According to a recent report by KPMG Nunwood, levels of customer service in the UK are on the up ..."
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"With numerous travel startups in the system, and founders getting creative in naming their company, are travel brands losing their identity? ..."
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